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Betwithbuddies - User Agreement & Terms

Welcome to Betwithbuddies. By accessing or using our online store, you agree to be bound by this User Agreement along with our Privacy Policy and Cookie Policy. This Agreement governs your use of our website, the ordering and purchasing of goods, delivery, payment, and the exercise of statutory consumer rights, including product returns. Please take the time to read this Agreement carefully. If you do not agree with any of the terms stated herein, you must cease using the website immediately.

This document is intended to provide comprehensive information on our practices and obligations, ensuring transparency and compliance with all applicable legislation regarding consumer rights and data protection. It is set out in clear language to assist you in understanding your rights and our obligations. We reserve the right to amend this Agreement at any time, but any such changes will be published on our website and will be effective as soon as they are posted.

General Terms and Conditions

By using the services provided by Betwithbuddies, you acknowledge that you have read, understood, and agreed to the following terms, conditions, and notices. These terms apply to all users of our website, including users who are also contributors of content, information, and other materials or services on the website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. Any reliance you place on such information is therefore strictly at your own risk.

You agree that neither Betwithbuddies, nor its affiliates, nor any third-party service providers will be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use our website, even if we have been advised of the possibility of such damages. Your use of the website and the products purchased are subject to all applicable local, national, and international laws and regulations.

Delivery and Shipping Information

All orders placed through Betwithbuddies are subject to acceptance and availability. Upon confirmation of your order, you will receive an email confirming the details of your purchase along with the anticipated shipping timeframe. Our shipping services are designed to operate efficiently and reliably.

We work with leading national and international postal and courier services, including Royal Mail, Parcelforce, and a selection of well-known private logistics companies. Standard shipping charges apply, with a minimum fee for delivery set at £3.50. Please note that shipping fees may vary based on the weight and dimensions of the items ordered, the destination, and any express shipping options you might choose during checkout.

Once the order is dispatched from our warehouse, you will receive a tracking number to monitor your shipment’s progress. Any delays beyond the communicated shipping period will be communicated to you through the contact details provided at the time of purchase.

We strive to adhere to scheduled delivery times as stipulated by our shipping partners. In the event of an unforeseen delay due to weather, logistic issues, or extraordinary circumstances, we will endeavor to inform you promptly of any changes impacting the delivery schedule.

Payment Procedures and Security

At Betwithbuddies, we accept a diverse array of payment methods to provide convenience and ease of transaction. Payment options include major credit and debit cards, PayPal, and other online payment systems as may be available on our website. All payment methods adhere to the highest standards of security and encryption protocols.

All payments are processed securely through trusted payment gateways ensuring that your sensitive payment information is encrypted using advanced security measures. We do not store any payment card information on our servers. All transactions are subject to verification and fraud prevention screening in compliance with applicable financial regulations.

For orders that require further verification or encountering issues during the payment process, our customer support team is available via telephone (17 668-890 50) and email ([email protected]). We reserve the right to cancel or suspend any order that appears to be suspicious or fraudulent in nature.

Returns, Refunds, and Cancellation Policy

Your satisfaction is important to us. In circumstances where you are not completely satisfied with your purchase, we offer a clear and straightforward returns policy in accordance with statutory consumer rights. You have the right to return any product within 14 calendar days from the date of receipt.

To initiate a return, please contact our customer service, providing your order number and a detailed explanation of the reason for return. Upon verification of the return request, you will be guided through the process. Products must be returned in their original condition, including all packaging, accessories, and documentation provided with the product. Please note that goods that have been significantly used or damaged may not qualify for a full refund.

Once we receive the returned item and confirm its condition, a full refund will be issued using the original payment method within 14 days. In cases where the returned product does not meet our acceptable condition criteria, we reserve the right to offer store credit or request the return of the item. Any shipping charges incurred originally will only be refunded if the return results from an error on our part.

Please note that certain items such as perishable goods, digital products, or personalized items may be exempt from this returns policy unless otherwise stated at the time of purchase. It is your responsibility to review the product description for any exceptions before finalizing your order.

Privacy and Data Protection

At Betwithbuddies, we prioritize your privacy and are fully committed to protecting your personal information in compliance with applicable data protection legislation. We are dedicated to processing personal data lawfully, fairly, and transparently. We collect and use your personal information exclusively for the purposes of fulfilling your orders, improving our services, and communicating important updates regarding our offerings.

All data that you provide is processed with proper notice and in accordance with the principles laid down in the applicable data protection regulations. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks presented by our data processing activities. This includes, but is not limited to, encryption of sensitive data, secure storage, routine audits, and employee training.

Your data will be used only for the purposes stated and will be kept for as long as necessary to fulfil these purposes, or as required by law. Should you ever wish to request access to, correct, or delete your personal information, please contact our Data Protection Officer via the details provided below. Requests for data deletion are handled in accordance with applicable legal retention periods, and you may be required to authenticate your identity before such requests can be processed. Any request to remove your personal data will be considered and actioned promptly unless a legal obligation mandates its retention.

Furthermore, our site utilizes cookies to enhance user experience and collect information about site usage. Cookies are small data files placed on your device to enable the website to remember your preferences and actions over time. You have the ability to disable cookies through your browser settings; however, doing so may impact the functionality or usability of certain features on our website.

In addition to standard cookie usage, we do not provide external links to our cookie information. All cookie usage information is provided within this document. Your continued use of our website, following the posting of any changes to this policy, signifies your acceptance of those changes.

All inquiries regarding data privacy and handling can be directed to our Data Protection Officer at the following contact details: telephone 17 668-890 50, email [email protected], or via our postal address 42 Knight Avenue Canterbury United Kingdom. We will respond to all requests within a reasonable timeframe and in accordance with the prevailing data protection legislation.

We regularly review our data protection and cookie policies, ensuring that our practices remain up-to-date with evolving laws and guidelines. Our policies reflect our commitment to safeguarding your private information while offering a secure and efficient service.

Additional Provisions and Disclaimers

This Agreement constitutes the entire agreement between you and Betwithbuddies concerning your use of our website. Any waivers or modifications to these terms will only be effective if presented in writing and signed by an authorised representative of Betwithbuddies.

In the event that any provision of this Agreement is deemed to be invalid or unenforceable by a court of competent jurisdiction, the validity of the remaining provisions shall not be affected or impaired. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely reflects the original intent of the parties.

The legal rights and remedies provided to you under this Agreement are not exclusive and are in addition to any rights or remedies provided by law. Should any dispute, claim, or controversy arise out of or in connection with your use of our website, you agree to first attempt to resolve the matter amicably by contacting our support team. In the absence of an informal resolution, the dispute may be escalated to the appropriate legal forum where any legal proceedings will be administered in accordance with the governing law and jurisdiction applicable to our business operations.

Our website may contain links to third-party websites or resources. Please be aware that we are not responsible for the availability or content of these external sites. The inclusion of any links does not imply endorsement or association with their operators, and you agree that Betwithbuddies is not liable for any damages or losses incurred in connection with the use of any external website or resource.

All promotional materials and advertising communications appearing on our website are designed in accordance with the current recommendations and regulations pertaining to advertising standards, including those specified by Microsoft Advertising guidelines. We ensure that all advertising content is clearly distinguishable from editorial or user-generated content.

You hereby grant Betwithbuddies a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any feedback or suggestions you provide regarding our website or products. This license continues indefinitely without any obligation of confidentiality or compensation for such materials.

This Agreement is effective as of 15-01-2025 and continues to govern our relationship with you until terminated by either party. We reserve the right to terminate or suspend access to our website at any time, without prior notice, for conduct that violates these terms or poses security risks to our operations.

Contact Information

For further questions or concerns regarding this Agreement, our Privacy Policy, or any other aspect of our website, please contact our customer service team. You are welcome to reach out through the following channels:

Telephone: 17 668-890 50 | Email: [email protected] | Postal Address: 42 Knight Avenue Canterbury United Kingdom

We value your feedback and are committed to addressing any issues or complaints you may have. Our goal is to ensure your experience with our website is both satisfactory and secure.

Final Provisions

By continuing to use our website, you agree to be bound by the terms set forth in this User Agreement. We advise you to periodically review this Agreement as it may be updated to reflect changes in our practices or statutory requirements. Continued use of the site following any changes shall constitute your acceptance of the modified terms.

This document outlines our commitment to both consumer rights and the protection of personal data. We have implemented rigorous standards that conform with applicable legal frameworks and industry best practices. Your trust in us is paramount, and we invest considerable resources in ensuring that every aspect of our service meets the highest standards of quality and reliability.

If any part of this Agreement is found to be ambiguous or if you require additional clarification regarding any of its provisions, please do not hesitate to contact our customer support team for further assistance. We are committed to ensuring that all users understand their rights and obligations when using our online services.

This User Agreement, alongside our Privacy and Cookie Policies, serves as the comprehensive foundation of your relationship with Betwithbuddies. We thank you for your trust and confidence in our services and look forward to providing you with an exceptional online shopping experience. Your rights are of utmost importance, and we remain dedicated to upholding the principles of transparency, accountability, and data security throughout your engagement with our website.

Please retain a copy of this Agreement for your records. Should any discrepancies or questions arise in relation to these terms, we encourage you to consult with our customer service representatives immediately to ensure complete understanding and a smooth continuation of our services.

Your continued patronage confirms your acceptance of these terms and our ongoing commitment to excellence in all aspects of our business operations. Thank you for choosing to shop with us.